I, too, never got it. I called the ticket office to ask about it, and they told me that I had to do it over the phone anyway. I wasn't sure how many I needed, so I asked if I could call back in a week or two to get them and was told that there were plenty for Big Green members and that would be fine.
Fast forward about 10 days and I called to only be told that they're sold out.
As you can imagine, I was royally pi$$ed. I sent an acidic email to the ticket office and the ass't AD for fan engagement. I considered dropping my season tickets b/c I was so mad, but since I had already paid for them I didn't go that far. Whether I get them in 2025, considering everything inc. the transfer portal and NIL debacles, I'm not sure.